For practice managers
A new way to bill inpatient claims for busy practices.
No stickers or sheets to collect, no claims to key in, nothing to chase. Your doctors send each claim from the hospital in under 10 seconds, and FreshClaim does the rest.
Our Australian billing team checks, lodges, corrects, reconciles and reports every claim, for every doctor in the practice. Your staff can move from back-office billing to front-office work with patients.
Cash flow improves, and for most practices the net cost ends up lower than billing in-house.
A better billing service built by a doctor, for doctors.
Practice cost calculator
A lower net cost than billing in-house.
In-house billing has no fee, so it looks cheaper. Its cost is spread across staff hours, claims that never reach the desk and aged debt that is never collected. FreshClaim loses far less along the way, and for most practices that difference outweighs the fee. Enter the practice’s figures and compare the two. The FreshClaim column uses our measured result across more than 79,000 claims.
Your practice today
Entering claims, checking item numbers, correcting rejections, chasing payments and reconciling deposits. Count the hours across everyone who touches billing.
Some attendances never reach the billing desk, or are lost between there and the claiming program, through transmission or transcription. They appear in no report your practice runs.
| In-house | FreshClaim | |
|---|---|---|
| Billing feeFreshClaim: 2.85% of what is paid | none | |
| Never lodgedFreshClaim: recorded the moment the doctor taps send | $0 | |
| Never paidFreshClaim: 0.2% of claims | ||
| Staff time on billingFreshClaim: none, the hours return to the practice | $0 | |
| Total cost of billing |
Saved each year
Staff hours gained
a week
Effective cost of billing: now, with FreshClaim.
FreshClaim’s fee is 2.85% + GST on ECLIPSE payments received, nothing until the claim is paid, and nothing to investigate, correct and re-lodge a rejection. Rates for patient, hospital, TAC and WorkCover accounts are on the pricing page. Staff time is costed over a 48-week working year. Software subscriptions, recruitment and cover for leave are not included, nor is the cost of income arriving late.
Billing as an individual doctor? Use the doctor’s calculator
79,000+
Claims lodged
99.8%
Of submitted claims paid
64hrs
Median submission to payment
Most of our doctors join on a colleague’s recommendation.
What changes for the practice
Nothing to collect, key in or chase.
Each doctor sends claims from the hospital straight to us, so nothing needs to pass through the office first.
Through the office: Stickers and sheets carried back from each hospital
With FreshClaim: Each claim sent from the hospital in under 10 seconds
Through the office: Every claim keyed in by hand, often days later
With FreshClaim: Nothing for your team to enter
Through the office: Lost claims that no report ever shows
With FreshClaim: Every claim recorded the moment it’s sent
Through the office: Rejections returned to the desk to fix and re-lodge
With FreshClaim: Rejections corrected and re-lodged by us
Through the office: Deposits matched to claims by hand
With FreshClaim: Payments reconciled to the claims that produced them
Through the office: Reports put together at month’s end
With FreshClaim: Each doctor’s claims visible at any time, with monthly summaries
Through the office: Billing slows whenever someone is on leave
With FreshClaim: The same service through leave and turnover
Pricing
Everything included.
2.85% + GST
Every part of an ECLIPSE claim
Medicare, DVA and health fund benefits, including no-gap and known-gap. Charged only on what is paid.
5% + GST
Only on accounts we invoice
Patient, TAC, WorkCover and hospital accounts. Informed financial consent, invoices, tracking and reconciliation included.
No minimum fee per claim.No setup fee.No lock-in.
What to compare
FreshClaim’s fee against everything it takes to get the same result in-house: staff time, software, follow-up, reconciliation, cover for leave and turnover, and the income that is never collected.