For practice managers
Take inpatient billing off your team’s desk for good.
Once a doctor sends a claim from the bedside, nothing comes back to your team to enter, chase or reconstruct. FreshClaim checks it, lodges it, works the rejections, reconciles the payment and reports it, for 2.85% of what is collected and no staff hours.
69,000+
Claims lodged
99.9%
Of submitted claims paid
64hrs
Median submission to payment
What disappears from your team’s workload
Not another billing system for your staff to operate.
Once the doctor sends the claim, the remaining workflow moves to us.
Stays in the practice
The doctor sends the service
Under 10 seconds, at the point of care. Short enough that it gets done the same day, so nothing is carried back to the practice to be entered, chased or reconstructed.
That is the whole list.
Moves to FreshClaim
Claim preparation
Details, items, fees and fund rules checked before lodgement.
Lodgement
ECLIPSE, Medicare, DVA and health fund claims lodged promptly.
Rejection management
Investigated, corrected and re-lodged, never returned to the practice.
Payment reconciliation
Payments matched to the claims that produced them.
Reporting
Submitted, paid and outstanding, per doctor, with monthly summaries.
Payment distribution
Each doctor’s nominated account, paid directly.
The real cost
The expensive part of billing is not claim entry.
Software fees and claim-entry time are easy to see. The larger cost is everything else: time spent fixing errors, recovering claims, rostering around one person’s expertise, and reconciling at month end.
What billing costs the practice each year
The practice’s figures, as one number.
A billing fee is easy to compare. The cost of running billing in-house is spread across wages, rosters, aged debt and the claims that never reached the desk. Enter the practice’s figures and see it as one. The FreshClaim column uses our measured result across more than 69,000 claims.
Your practice today
Entering claims, checking item numbers, correcting rejections, chasing payments and reconciling deposits. Count the hours across everyone who touches billing.
Around 1 in 100 to 1 in 50 attendances never reach the billing desk, or are lost between the desk and the claiming program, through transmission or transcription. They appear in no report your practice runs.
| In-house | FreshClaim | |
|---|---|---|
| Billing feeFreshClaim: 2.85% of what is paid | none | |
| Never lodgedFreshClaim: the doctor logs the claim at the bedside | $0 | |
| Never paidFreshClaim: 0.1% of claims | ||
| Staff time on billingFreshClaim: none, the hours return to the practice | $0 | |
| Real cost of billing |
Saved each year
Staff hours gained
a week
Effective cost of billing: now, with FreshClaim.
FreshClaim’s fee is 2.85% + GST on ECLIPSE payments received, nothing on a claim that is not paid, and nothing to investigate, correct and re-lodge a rejection. Rates for patient, hospital, TAC and WorkCover accounts are on the pricing page. Staff time is costed over a 48-week working year. Software subscriptions, recruitment and cover for leave are not included, nor is the cost of income arriving late.
Billing as an individual doctor? Use the doctor’s calculator
Flow on benefits
Less of the work, full visibility.
Oversight without the stress
Removing billing work from your team does not remove their visibility. Track everything without having to compile or reconcile that information yourself.
Consistency
Billing expertise that does not rely on who is working that day. Our rules check every claim, people do the judgement, and solutions become rules for the next claim.
The return
More cash coming in, sooner. Less entering, correcting, chasing and reconciling. That spare capacity goes back to patients, bookings, correspondence and supporting the doctors.
Pricing
Two rates. Everything included.
2.85% + GST
On ECLIPSE payments received
Medicare, DVA and health fund benefits. Charged on money received, not simply on claims submitted.
5% + GST
Patient, TAC, WorkCover and hospital
Where payment comes from the patient, TAC, WorkCover or a hospital. Invoicing, follow-up and reconciliation included.
It is not FreshClaim versus the cost of entering a claim.
It is FreshClaim versus the software, staff time, billing expertise, follow-up, reconciliation, staffing dependency and unpaid income required to achieve the same result yourself.