Medical billing for Australian specialists
Every claim, paid fast.
Australia’s most effective medical billing platform.
A new generation of billing: sent in seconds, paid in days, no admin in between.
Serves every kind of doctor needing an inpatient billing solution. Registration is quick, no lock-ins, and no complicated learning curve. Simple looking app designed to make claiming easy for physicians, psychiatrists, anaesthetists, surgeons and proceduralists, and surgical assistants.
Better payments from the moment you hit send.
Your claim has been submitted
Same patientCloseBringing value back to billing
Conventional billing can cost much more than their published price.
Typically up to 2 to 3 times the quoted fee is lost in processes that prevent claims from being paid in time or at all.
FreshClaim created a new generation billing system that eliminates those hidden losses, so the stated fee is the only cost doctors pay.
Up to 2 to 3 times the quoted fee is lost in processes that stop claims being paid. FreshClaim eliminates those losses, so the fee is the only cost.
How it works
FreshClaim is billing done better.
Two parts: an app that takes seconds, and a platform that does the rest.
Fast and accurate, at the source.
- Simplifies claim creation
- Prevents transcription errors
- Real time progress tracking
- Every claim logged
Compliant, proactive, more approvals.
- Compliant claim construction
- Faster approvals
- Highly effective rejection management
- Fewer mistakes, corrected automatically, no extra charge
The combined result
- Faster payments
- Higher net income
- Overall reduction in billing costs and losses
- Nothing comes back as administrative time
Inside every claim
Simple on the surface. Exacting underneath.
Built to understand claims, not just push data. From the moment your claim enters our system, every process is optimised for clinical context, compliance and accuracy.
Every claim tracked
Every claim accounted for.
Open the app to see where each claim is, what has happened and whether it has been paid. You never have to ask.
For every specialty
Designed for every kind of doctor.
The FreshClaim app is built to suit any type of billing process, no matter your specialty or application. Simple where it can be, complex when it’s necessary. Always easy to use.
Dr Gabriel Chan
Founder · practising specialist
Poor billing performance is a problem that doctors didn’t know they had.
Built by a doctor: the way doctors expect billing to work.
Conventional billing processes are not very efficient, costing doctors in lost and missing claims, heavy rejection lists that nobody seems to want to fix, and a regular steady drip of claims that never get paid. Each is a small component, but together, ends up costing doctors thousands every year in unpaid, eligible claims.
I built FreshClaim after years of watching my own claims go missing. As much as 5 percent of what I submitted was never deposited, and up to 10 percent was paid 30 to 90 days late. The software, not the people, was the problem.
FreshClaim is different. My colleagues and I built a billing system that processes claims faster and more accurately, manages rejections far better, and retains 99.9% of doctors’ earned income, all for a flat fee of 2.85%. The extra improvement in recovered claims is often much more than the price of the service fee charged by the system.
The result? No more billing admin for doctors, every claim paid, far faster at a total cost that is lower than comparable systems.
- 100% Australian-based team
- Paid direct to you from Medicare, DVA and the funds
- Rejection work included
99.9%
Of claims paid
Across more than 69,000 claims lodged
Conventional platforms: about 95 percent.
64 hours
Median time to payment
Measured across every ECLIPSE claim we lodge
Conventional billing: 1 to 2 weeks at best.
10 seconds
Of your time per claim
Average capture time in the app
Portal entry takes at least 5 minutes.
What our doctors say
“FreshClaim is a game changer in the medical billing industry. Intuitive, highly functional app means you no longer have to carry stickers and try and recall what you were supposed to bill. The ability to track where your claims are in the payment cycle is a fantastic addition. The team are highly responsive to feedback and provide tremendous support.”
“I have found FreshClaim to be an invaluable billing tool in my anaesthetic practice. I don’t need to employ any office staff or a billing agent to manage my accounts, as I am able to do it all with the app, with a minimum of time and effort.”
“FreshClaim is an absolute dream to use. The app design is very streamlined and intuitive. The team at FreshClaim are incredibly proactive when it comes to troubleshooting issues with billing. 5 stars!”
Pricing
The complete service, where the only cost is the fee.
2.85% + GST
ECLIPSE claims: Medicare, DVA and health fund payments
- No setup fee
- No minimum fee
- No lock-in contract
- No fee on amounts not received
5% + GST
Patient, TAC, WorkCover and hospital invoices
Invoice prepared, sent, followed and reconciled. Charged only on what is collected.
Start with your question
Who it’s for · By specialty
By role
Frequently asked questions
What is ECLIPSE billing?
ECLIPSE (Electronic Claim Lodgement and Information Processing Service Environment) is the Medicare channel specialists use to lodge in-hospital and specialist claims (Medicare, DVA and private health fund claims, including No Gap and Known Gap) electronically, and be paid directly to their bank. FreshClaim lodges every claim through ECLIPSE the same day it’s captured and tracks it to payment, so you get ECLIPSE billing without running the software yourself. Claims are generally lodged on the day they are received, subject to receiving the information required to submit them correctly.
How do specialist doctors bill Medicare in Australia?
A specialist captures the service, applies the correct MBS item numbers and fee schedule, and lodges the claim (through ECLIPSE for in-hospital work) to Medicare and any relevant health fund, then follows it to payment. FreshClaim does all of it: scan a patient sticker, add the items, and we check, price, lodge same-day, resolve any rejections, and reconcile the payment for 2.85% plus GST of what you collect.
How much does a medical billing service cost in Australia?
Most charge a percentage of what they collect, and a low headline rate often hides extras: setup fees, add-ons for chasing rejections, and the claims and staff hours the fee never covers. FreshClaim is 2.85% plus GST of collected revenue, with no setup fees and no lock-in. The fee is the whole cost of billing.
How long will it take to get set up?
The paperwork takes about 15 minutes, and we prepare and submit it for you. Most funds complete their side within two weeks; one or two can take up to three. You can start capturing and sending claims while the remaining registrations finish.
Can you help me through the setup process?
Our experienced staff can walk you through the entire registration process, and provide pre-filled paperwork, guiding you through all the way.
How long do claims take to get approved?
Half of FreshClaim claims are paid within 64 hours of submission (that is the median), and the vast majority within a week.
How do I get paid?
ECLIPSE pays into your nominated bank account directly, and so do TAC, WorkCover and hospitals against invoices we raise. FreshClaim never handles that money, so it cannot hold it up. Our fee is invoiced at the end of the month rather than deducted.
A patient invoice is the exception, because the money has to be collected first. The patient pays FreshClaim into a designated trust account, and it transfers to your practice account when you confirm the service was completed, usually the same day and otherwise the next business day. You receive the full amount collected; the 5% plus GST is invoiced with the month’s fees.
How do I know my current service is not doing this already?
Ask for the number of claims you sent that never entered their system, and the number written off unpaid last year. A service that can answer both is tracking properly. Most cannot answer the first.
Send your next claim with FreshClaim.
Free onboarding, no subscriptions, no lock-in. Most funds complete registration within two weeks, and you can send claims while the remaining registrations finish.
