Compare the cost
What conventional billing really costs your practice.
FreshClaim’s fee is 2.85% + GST.
For a similar fee, more of what you bill is paid: 99.8% of submitted claims since 2023.
- Every claim followed up until it’s resolved.
- Every claim’s progress in your app.
Most of our doctors join on a colleague’s recommendation.
Beyond the fee
What the fee doesn’t show.
With conventional billing, money goes missing between the ward and the bank: lost stickers, forgotten transmissions, unfixed rejections and hours spent chasing funds, all on top of the fee.
Conventional billing: 3% fee plus 3% unpaid plus 0.75% never lodged plus 0.75% time, 7.5% total cost. FreshClaim: 2.85% fee on paid claims plus 0.2% unpaid, 3.04% total cost.
FreshClaim was built to bring those losses close to zero.
Since 2023, only 0.2% of submitted claims have gone unpaid, for reasons outside our control, such as patients leaving the country or items Medicare or the health fund rules ineligible.
Conventional figures are indicative, based on averaged customer experiences. Your billing losses may be higher or lower. Put in your own numbers below.
Three outcomes cost more than the fee: claims never lodged, claims paid late and claims never paid. The calculator below prices each from your own figures.
Calculator
What billing costs you each year.
Your fee is one line of the total.
Enter what you bill and adjust the sliders. The FreshClaim column uses our measured result across more than 79,000 claims.
Your current arrangement
Include any software, minimum or per-claim charges as a percentage of billing.
Claims that never enter the billing system leave no record, so this is an estimate.
Some billing services charge a flat fee of as much as $25 per rejection, whatever the reason.
If unknown, leave this at zero; the calculation still shows the costs you can identify.
| Current process | FreshClaim | |
|---|---|---|
| Feeon what is paid; FreshClaim 2.85% | ||
| Never lodgedFreshClaim: recorded the moment you tap send | $0 | |
| Rejection feesFreshClaim: none, rejections are handled within the fee | $0 | |
| Never paidFreshClaim: 0.2% of claims, counted once you enter aged debt | ||
| Billing admin timeFreshClaim: under 10 seconds per claim; everything after is ours | ||
| Real cost of billing |
Annual saving
Hours saved
a week
Effective percentage
against now
Cost per claim
on a $160 claim
against now
Fees shown before GST and charged on the amount paid, for both columns. FreshClaim charges 2.85% + GST on ECLIPSE payments, nothing until the claim is paid, and nothing to investigate, correct and re-lodge a rejection. Rates for patient, hospital, TAC and WorkCover accounts are on the pricing page. Admin time is costed over a 48-week working year. The cost of income arriving late is not included.
A 4% billing service is not 4% if:
- 7.5 in every 1,000 claims are never lodged
- 0% are never paid
- your own staff spend hours managing billing
- rejection fees are charged separately
On these figures, your current arrangement costs about $15,104 a year more.
Show me how switching works
- Tell us your provider numbers.
- We prepare the registrations.
- Start sending claims.
Your current billing can keep running while you switch.
Where the difference comes from
Why the FreshClaim column is smaller.
Each line in the calculator has a cause. FreshClaim was built to remove it.
Fee
A software subscription costs the same whether your claims are paid or not. FreshClaim charges 2.85% + GST only on what is paid, with no software fee and no minimum.
Admin time
FreshClaim does the data entry, checking, pricing, lodgement, rejections, follow-up and reconciliation. Nothing is handed back. Your part is the under 10 seconds it takes to send the claim.
Never lodged
Paper sheets sent in batches can go missing without anyone noticing. In FreshClaim the claim is recorded the moment you tap send, and you see its status until it is paid.
Never paid
Rejections that are hard to find and diagnose tend to be abandoned. FreshClaim checks each claim before lodgement and works every rejection until it is resolved.
FreshClaim figures are our internal claim-payment results and will vary by practice.
Ask us the six questions below.
Six questions for any provider
Put the same numbers to any provider, including us.
- 1Did every claim make it into the billing system?
- 2What percentage of submitted claims is ultimately paid?
- 3Does the biller investigate, correct and re-lodge a rejected claim?
- 4Is that charged separately?
- 5Which tasks will I still have to perform?
- 6How much is currently sitting in aged debt?