For physicians · Inpatient ECLIPSE billing
A whole ward round, billed before you leave the ward.
Scan the sticker while you write in the notes, select the items, send. Under 10 seconds per patient, a full round in a few minutes, and nothing to carry back to the rooms. We lodge each claim the same day and follow it to payment, for 2.85% of what you collect and no minimum per claim.
69,000+
Claims lodged
no paper, no re-entry
99.9%
Of submitted claims paid
the rest are corrected and re-lodged
64hrs
Median time to payment
from the moment you hit send
Physician billing problems fixed
Four arrangements physicians leave behind.
Almost every physician who moves to FreshClaim was in one of these.
Your staff in your rooms do the billing.
Staff run the rooms well, but inpatient claiming isn’t their priority or their forte. Slow lodgements, erratic follow up and incomplete records mean you’re guessing at the income from your ward work. The likelihood? You’re losing at least 10% of it in process losses.
You pay a billing service, but somehow, you seem to be doing all of the work.
The claim data form you fill for each claim feels like a full lodgement form, and a day’s claims take hours of your evening. Progress is opaque and answers take weeks. With a minimum fee per claim, the advertised percentage is a distant promise.
An established hospital group or senior doctor charges you an “admin fee” to do your billing.
Payments are sporadic and submission cycles run at the whim of the practice manager. The fee is high because it’s called administration. In reality it’s data entry, at a management rate.
A family member does it.
Trusted, motivated, but under-skilled. Medicare rules punish inexperience with rejections, and rejections are where the money goes missing. The work is done and submitted, but what happens when claims aren’t paid?
How it works
Submit an ECLIPSE claim before you reach the next patient.
- 1under 10 seconds
Scan, tap, send
Capture the patient sticker, tap a few options, hit send. Under 10 seconds of your input per claim.
- 2within 2 hours
We build the claim
The claim is assembled from the items you entered and checked against claiming rules before it is lodged.
- 3live
Track
Live progress on every claim from Received to Paid. Each deposit opens into a transaction summary by fund, patient, items and amounts.
- 4median 64 hours
Paid
Median time from send to money in your account is just under three days for ECLIPSE claims.
Pricing
Charged on what is collected.
Nothing is charged on a rejection, and there is no minimum per claim.
2.85% + GST
ECLIPSE payments
Medicare, DVA and health fund claims, including no-gap and known-gap. Charged on the amount collected.
5% + GST
Patient, TAC, WorkCover and hospital
Where the payment comes from the patient or a third party. Informed financial consent, invoicing, follow-up, tracking and reconciliation are all included.
What our users say
Physicians already running on FreshClaim.
Most physicians arrive here on a recommendation from a colleague.
“FreshClaim is a game changer in the medical billing industry. Intuitive, highly functional app means you no longer have to carry stickers and try and recall what you were supposed to bill. The ability to track where your claims are in the payment cycle is a fantastic addition. The team are highly responsive to feedback and provide tremendous support.”
Dr Sujie Chandran
Procedural Gastroenterologist
“FreshClaim is an absolute dream to use. The app design is very streamlined and intuitive. The team at FreshClaim are incredibly proactive when it comes to troubleshooting issues with billing. 5 stars!”
Dr Jeremy William
Cardiologist
“Excellent, super easy to use, and very helpful team.”
Dr Abed Azizi
Gastroenterologist
“Your team has done a wonderful job, and very efficient. The app is easy to use and it has saved me a lot of time. Thank you very much!”
Dr Xiaoman Xiao
Cardiologist