Getting started
We set you up personally, from start to finish.
Whether you are billing for the first time or replacing an existing process, we help with all your paperwork and registration. The registration form is in the app, and takes a few minutes from your phone.
Four steps
Get started today in four easy steps.
- 1
Download the app
FreshClaim is free to download on iOS and Android.
- 2
Fill out the registration form in the app
A few minutes from your phone. This starts your registration.
- 3
We contact you and prepare your paperwork
We will prepare all of the required paperwork and email it to you to sign.
- 4
Start claiming
Anything you capture before registration completes is queued and lodged the moment it does.
Speak to a team member
Not ready to register? Book a quick, obligation-free call.
We understand choosing a billing service is quite a leap of faith. We’re happy to have a conversation with you so we get to know each other before any commitments either way.
If the form doesn’t load, email sales@freshclaim.com.au and we’ll be in touch.
Switching from another service?
You do not have to end one arrangement before starting the other.
Both can run side by side, and most of the changeover is a matter of settling what your current service still owes you.
Ask your current service for three things
- A full aged debtor report, covering every claim they have already lodged.
- A finalised summary of your billings, for your own records.
- That they hold anything not yet lodged, rather than sending it.
What stays with them
Claims they have already lodged remain theirs to complete, under your existing contract. Your reporting history stays with them too, which is why the finalised summary is worth asking for while you are still their client.
What comes to FreshClaim
New provider numbers at the same locations give the cleanest separation: everything from that point runs through FreshClaim. Work your current service has not yet lodged can come across once their aged debtor position is settled. New claims can generally start within a few weeks.
Claims a previous service left unpaid. Historical unpaid and rejected claims sit outside the standard service. Depending on the circumstances we can initiate recovery, so it is worth listing them when you register rather than writing them off.
What you’ll need
Have these to hand before you open the registration form.
- Your provider numbers for each location you wish to use with FreshClaim
- Your ABN
- Your AHPRA registration details
- Your bank details
Once your details are submitted, we prepare the paperwork for registration with Medicare and the health funds. Most funds complete their side within two weeks; one or two can take up to three. You can start capturing and sending claims while the remaining registrations finish.
Not sure how to create a provider number or get an ABN? Read the onboarding guide →
Start your registration.
The registration form is in the FreshClaim app. Download it, and the form takes a few minutes to complete from your phone.