Frequently Asked Questions

Getting started with FreshClaim is easy. There are two key steps:

1. Let us know which provider numbers you want to link with FreshClaim

2. Complete FreshClaim registration — FreshClaim then manages the required health fund registrations

FreshClaim has created a simple onboarding guide. Just get in touch and we will be happy to step you through it.

Fill out your details on our "Get Started" page , and we'll be happy to help.

Once they have completed the registration form, our users are generally fully registered and up and running within a few weeks.

Yes - you can capture and queue all of your claims ready for submission prior to provider registration being completed. We will submit them for you as soon as your registration is complete.

FreshClaim integrates directly with ECLIPSE and reflects the real-time status of all your claims and payments.

This varies by health fund. With FreshClaim, around half of claims are paid within 2 working days of submission and the vast majority within a week — about 70 hours on average.

You can check your claims easily in either the mobile app at the touch of button, or access more detailed analytics and history in your FreshClaim web dashboard.

FreshClaim validates every claim against ECLIPSE before submission, so the vast majority of claims are accepted on the first attempt. FreshClaim has designed the claiming workflow in concert with tight ECLIPSE integration to maximise accuracy and eliminate causes of data error. Cleaner invoices mean prompt claim acceptance and minimum time to fund payment — from your phone to the funds in record time, so your work is paid as fast as possible.

FreshClaim provides full transparency and visibility into all your billing history. Whether that is by location, for a particular patient, or for a specified time period, our self-serve reporting has you covered

Yes! The web dashboard is designed to help you manage your billing and reporting, and provides easy to download transaction reports as well as a range of other reports to help you manage your practice.

FreshClaim stores all patient data in Australia and encrypts it with AES-256, on ISO 27001-certified, PCI DSS Level 1 infrastructure. All FreshClaim staff are Australian citizens or permanent residents.

Yes. FreshClaim will send you copies of the Medicare-required HW027 form for each provider number you wish to use. You simply print out the form, fill in the blanks, sign it, then scan and email it back to us. FreshClaim does a final proofread, checks that all details are correct, and then submits it to Medicare for you.

There are a number of forms that need to be completed and sent through to the different private health fund networks. Once you have downloaded the app and filled in the registration form, we will compile and submit the forms on your behalf.

FreshClaim has created a simple onboarding guide, which you can find in our 'Resources' section. Or just get in touch, and we'll be happy to walk you through it!

FreshClaim streamlines the billing process by allocating the correct fee schedules and calculating the correct fund reimbursements enabling you to submit your bills on the same day without delay. With No Gap Billings, fully linked electronic payment channels then expedite the payment process, ensuring quicker payment for your services.

Yes - payment is deposited straight into your nominated bank account, directly from ECLIPSE.

At the end of each month, FreshClaim will send you a summary of your total claims made/claims paid which you can double check against your banking statements.

Don't worry if they do not match exactly - the discrepancies will be due to the cut-off times applied for monthly summaries differing slightly between the payment status vs the bank. This may mean that a small number of payments will fall either before or after the date ranges.

Customers generally find it easiest to pay by credit card. FreshClaim's 2.85% transaction fees are billed monthly in arrears, on the claims paid to you that month — there is no subscription.

*Fully Manual Invoicing Service (for TAC/WorkCover and Private Fees) now also available at 5%, fully inclusive.

Transaction fees are calculated by applying the FreshClaim invoice fee to all the claims that have been settled and paid to you in that month.

Please email us support@freshclaim.com.au or call us directly. Our friendly and knowledgable team will be happy to help!