Fast, effective billing for lean practices.

For most of my career, inpatient billing meant stickers, a claim diary then walking sheets of stickers or emailing or texting claim details to a billing agent. It was never easy to know where all the claims ended up, and most of the time, I simply trusted that everything was in hand.

Eventually, an aged debtors report I requested showed a long list of incomplete claims, some months old sitting unresolved. No urgency from the billing team about when they would get those completed. Add to that the occasional claims that slid by because I was too busy, or misplaced the sticker, or just forgot and I was losing a substantial number of claims every month for work I’d already done.

Doctors, I realised, accept this situation as normal. Clinical work gets done, and payment becomes an inconvenient afterthought.

But what if there was a way to simplify billing, remove the hurdles to getting paid, and ensure work that is already done is paid as soon as possible?

So, with two friends, I set out to build billing as it should work: we found every point that could cause a claim to be lost, overlooked, forgotten or rejected, and then designed our systems and processes to prevent them.

The results surprised us.

Building our own software and taking care of the smallest details gave us higher first-pass approvals, delivering faster average payment times. Rejections that used to take hours of work to fix were much easier to diagnose and correct when the software worked in harmony with ECLIPSE. We created a billing service that could process claims more compliantly, achieve better approval success, and reduce the time it took to correct the remaining claims so that unpaid or unresolved claims were pared down to just a few per thousand.

We had not only solved my problem, we now had a solution that could benefit many doctors with the same requirements.

It’s not for everyone. Doctors with large practices and lots of staff, or who always charge patients the full fee straight from their admin software, may never need us. But for everyone else, I believe FreshClaim is an ideal billing companion: portable, easy-to-use, transparent and reliable. It doesn’t need a lot of time for the doctor, and delivers prompt payments for all your inpatient billing needs. That means reduced reliance on billing staff, having a billing setup that just works, and an easy way to keep track right from the app.

For myself, convenience, speed and transparency were the key points to improve on compared with my old way of doing billing and that is something FreshClaim does really well.

Where the software ends and the billing team begins

Dr Gabriel Chan
Co-founder