For proceduralists & surgical assistants
A whole list, billed before you reach the carpark.
Scan the sticker, confirm the surgical items, send. Under a minute per case, a full list in under 15 minutes, and nothing goes back to the office to be lodged. FreshClaim orders the items, applies the Multiple Operation Rule, lodges the same day and follows each claim to payment for 2.85% of what you collect.
69,000+
Claims lodged
no paper, no re-entry
99.9%
Of submitted claims paid
the rest are corrected and re-lodged
64hrs
Median time to payment
from the moment you hit send
Our solution
Sent before you leave, and ours from there.
- 1
Create a claim
Scan a sticker, enter the surgical items, add referral details and any supporting information, and hit send. Under a minute per claim, and processing starts the moment we receive it.
- 2
Followed to payment
Follow the status of each claim as it progresses, while the month’s billing activity is summarised for easy bookkeeping.
- 3
Known-gap and patient invoicing supported
Send FreshClaim theatre lists with elected prepayment amounts for informed consent and prepayment invoicing.
The assistant difference
Assisted the operation? Same claim, plus one extra tap (select principal surgeon).
A surgical assistant’s claim is the same: under 10 seconds. The only difference is naming your principal; the working out that follows is ours.
The proceduralist’s claim
- 1Scan the patient sticker
- 2Enter the surgical items
- 3Send
The surgical assistant’s claim
- 1Scan the patient sticker
- 2Enter the same items your principal used
- 3Pick your principal from your listthe only difference
- 4Send
FreshClaim derives the rest. Assistant eligibility is checked item by item, the Multiple Operation Rule total is computed, and your item and fee are set automatically: item 51300 below the threshold, item 51303 at 20% of the MOR total above it. No fee calculations. No errors.
Surgical assistant billing, explained with worked examples →
Why doctors come to us
A story about one of our most recent customers.
Handing your claims to a billing service or to office staff, and still not being paid reliably, costs more than the fee. It costs you the work you did and were never paid for.
On our initial call, they complained their service was hard to get hold of, charged extra for data transcription, and gave back any failed claims for them to resolve, or charged a flat fee on top. Essentially, they were being charged to transmit their claim, as entered, to ECLIPSE. The billing work itself? Extra.
Five minutes with our onboarding expert, some paperwork to create new provider numbers and link bank accounts, and in two weeks they were submitting claims. So far, 47 claims lodged and 100% paid. Total time spent doing billing: around 10 minutes.
Pricing
Two rates. Everything included.
2.85% + GST
ECLIPSE payments
Medicare, DVA and health fund benefits, including no-gap and known-gap. Charged on what you collect, and nothing on a rejection.
5% + GST
Patient, TAC, WorkCover and hospital
Where the payment comes from the patient, TAC, WorkCover or a hospital. Informed financial consent, invoices, tracking and reconciliation included.
Informed financial consent is included. Handled end-to-end, not charged as an extra fee.
What our users say
Proceduralists already running on FreshClaim.
“FreshClaim is a game changer in the medical billing industry. Intuitive, highly functional app means you no longer have to carry stickers and try and recall what you were supposed to bill. The ability to track where your claims are in the payment cycle is a fantastic addition. The team are highly responsive to feedback and provide tremendous support.”
Dr Sujie Chandran
Procedural Gastroenterologist
Send your next list before you reach the carpark.
Surgical assistant billing Provider number registration Patient & third-party invoicing